Refund Policy

 

At Royal Enterprises, customer satisfaction is our top priority. We aim to provide high-quality materials and services, and our refund policy ensures transparency and ease in handling returns and refunds.

1. Eligibility for Refunds

  • Refunds are available for items that are defective, damaged upon arrival, or incorrect.
  • Refund requests must be submitted within 3 days of receiving your order.
  • Items must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase.

2. Non-Refundable Items
Certain items may not be eligible for a refund, including:

  • Custom or personalized orders
  • Items marked as “Final Sale” at the time of purchase
  • Any items not returned in their original condition, damaged, or missing parts due to reasons not related to our error

3. How to Request a Refund
To initiate a refund:

  1. Contact us at ashfaq.kmglb@gmail.com or call us at +91 99805 53581.
  2. Provide your order number, details of the product, and reason for the refund request.
  3. Our team will review your request and provide instructions for returning the item.

4. Return Shipping

  • Customers are responsible for covering the shipping costs for returns unless the item was defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Processing Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 3 business days and will automatically be applied to your original payment method.
  • Please note that it may take additional time for the refund to reflect in your bank or credit account, depending on your provider.

6. Late or Missing Refunds
If you haven’t received a refund after 3 days, please check with your bank or credit card company, as processing times can vary. If you’ve done this and still have not received your refund, contact us at ashfaq.kmglb@gmail.com.

7. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us within 3 days of receiving your order.

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